Order Information
- Shipping Overview
- Delivery Times
- Payment Methods
- Track My Order
- What does "unfulfilled" status mean?
- Tracking shows delivered, but I don’t have it?
- How do I change or cancel my order?
Report an Item Issue
Shipping Overview
- All of our apparel is made on-demand after an order is placed
- Apparel orders placed using Standard Shipping will ship within 1-3 business days
- Apparel orders placed with Priority Shipping will ship within 1 business day.
- Apparel orders placed with Overnight Shipping before 2:00pm CST will ship same day for delivery next business day.
*Please note that Saturday, Sunday, and holidays are not considered business days, and that there may be delays on all orders placed during the holiday season.
Delivery Times
- Domestic Apparel – Standard Shipping 5-7 business days, Priority Shipping 2-4 business days, Overnight 1 day
- International Apparel – 7-15 business days
Payment Methods
- Mastercard
- Visa
- American Express
- Discover
- Paypal
- Amazon Pay
Our payment processor requires credit card billing and account information verification at checkout. Please make sure you are entering your billing address exactly as your bank has it on file. If you are having issues, contact your bank to be sure they have your updated information.
What does “unfulfilled” status mean?
Please note that while we do make every effort to get orders out ASAP, we may require a period of 2-3 business days (Monday - Friday, excluding Holidays) to process your order. If you have any questions about it's status, or if your order exceeds the 2-3 business day period, please reach out to our Customer Service team.
Once your order leaves our warehouse, it will ship using the method/speed selected at checkout the following day.
Tracking shows delivered, but I don’t have it?
If your tracking number shows that your package has been delivered, but you don't see it on your doorstep or in your mailbox, give it about a day. We've found that sometimes the mail carrier will mark it as delivered, but hasn't come just yet. Don't ask us why...
If you live in an apartment complex or a community that has a management office, the carrier may have opted to leave it with the on-location management office to ensure your package isn't stolen, or if it's too big for your mailbox. Make sure to check in the mail room or with your apartment complex management team.
If it's been a few days and you still don't have it in hand, reach out to our Customer Service team and we will see what is going on!
How do I change or cancel an order?
We make every effort to process your order the minute it’s placed, therefore, we cannot guarantee that changes can be made once your order has been submitted. If you need to make changes, please reach out to our Customer Service team.
Missing Item
Be sure to check your packing slip included in the container. If an item is printed on the slip, but was not in the shipment, it very well could have slipped out or been misplaced during fulfillment. Contact Us so that we can rectify the situation immediately.
Incorrect Item
If you received the wrong item be sure to review the item description on your packing slip to verify that the item we shipped is the one you received. If it’s not a match Contact Us asap so that we can get this fixed.
Your order confirmation email will show what was purchased, and will include size, color, gender, and other pertinent information. Please note that if there was a mistake made at checkout, i.e. you meant to order a small, but put a medium in your cart by accident, we must process this as an exchange. Just reach out to our Customer Service team if this is the case.
Lost Or Damaged Package
If you delivery timeframe has passed or the tracking information shows delivered and you have not received your package, we will be happy to process a replacement or refund.
Lost packages must be reported within 30 days of your orders ship date. If we are notified of a lost package after this timeframe, we will be unable to process you request.
If you are reporting a lost package, please ensure the following steps are taken prior to contacting customer service
- Check the immediate area around your mailbox or front desk. Check with your neighbors, or anyone that may have signed for or picked up your package. Please also track your package online to see if there are any special instructions or updates listed
- APO/FPO Customers - Check your Military Base mailroom
- International Customers - Check with your local post office or customs office, as they may be holding your order for payment of custom fees
If you are still unable to locate your package, then please
Size Chart
Size charts links are featured on every product detail page.
How do I determine what size is best for me?
To determine your best size is to grab your favorite tee shirt and lay it flat on a table. Take a measuring tape and measure from the left to right chest about an inch or so under the armpits and take note of how many inches. This will be your CHEST measurement. Now take your measuring tape and measure on the front of the tee from the top of the neck all the way down to the bottom of the tee. This measurement will be your LENGTH.
Take your measurements and compare them to our sizing chart located on each product page. The tee that most closely matches your measurements will be the best estimate of your size.
If you have any other questions or have trouble determining your best size, feel free to reach out to our Customer Service department. We will be glad to assist you with any questions you might have!
Customize Items
We offer customized items for your favorite players. Please reach out to our Customer Service team for additional information.
Return/Exchange Policy
Our return/exchange policy lasts 30 days. Please make sure to return your item(s) within that timeframe or we will be unable to offer you a refund. Only regularly priced items may be refunded. Unfortunately, sale items are not eligible for refund.
To be eligible for a refund, item(s) must be unused and in the original packaging with a receipt or proof of purchase. Returns must be in original condition, unworn/unused with original tags and labels. Your return item(s) will be inspected upon arrival before your refund is processed. It can take up to 10 business days for us to receive and process your return. Once processed, your refund can take up to 2-7 business days to reflect on your account statement. Original shipping charges are not included in the refunded price
Return Exclusions
All items returned will be inspected upon arrival and will be declined for one of the following reasons:
- Return is outside of the return policy
- Item appears worn, washed or used
- Item is non-returnable (customized, final sale, etc.)
- Sanitary lining has been removed from an undergarment
- Item was damaged after delivery
- Item is altered
- Item is returned with holes
- Item is stained (dirt, makeup, food, etc.)
- Item is returned without attached tags, manufacturer's tags and/or any accompanying materials that were originally included when the item was received
Return/Exchange Instructions
- Fill out the return/exchange authorization form
- Include return form in the package w/ items you are returning
- Send your package to:
Return Department
2101 East St. Elmo Rd
Suite 350
Austin, TX 78744